Companion help is provided by the airport curb so you’re able to/out of gates and anywhere between gates to get in touch flights

Details is available regarding all of our accommodation regarding Consumers that blind or provides low vision and Consumers with intellectual handicaps.

We enable the Consumer being assisted to help you direct the staff during the how best to do the new elevator and you can import. A small wheelchair that fit along the routes aisle is actually offered by the entrance and will also be put if the help is needed. For each and every door is even armed with a passenger Import System (PTK), that contains a fall panel and a move sling.

When the a customer requires a seat having a moveable section armrest to raised helps a lift and import, the region off moveable section armrests can be acquired here.

Preboarding can be acquired having Customers with a certain chair you want to accommodate the disability and you will/otherwise need assistance from inside the boarding the fresh new aircraft otherwise stowing an enthusiastic assistive equipment. Those People who want additional time to board will receive a great this new boarding solution having an extra time designation. Brand new designation functions as alerts to your Operations (boarding) Representative the Customer are going to be allowed to panel before Loved ones Boarding.

We’re going to make it that travelling lover to do something once the an enthusiastic “attendant” and you will preboard which have a customer with a disability in case the Buyers requires the individuals assistance sometimes so you’re able to board or while on brand new aircraft. Usually, the customer needs help from singular other person, and you may any extra members of the family otherwise family are asked in order to panel the help of its tasked classification.

Those Consumers whom qualify for preboarding gets a different sort of boarding pass that have an effective preboarding designation

Consumers is always to request preboarding from our Support service Agent on citation avoid otherwise departure entrance. Our Representatives is taught to ask reality-interested in questions to choose if for example the Consumer matches the latest certification discussed above. The newest designation serves as alerts to our Procedures (boarding) Agent the Consumer will likely be allowed to preboard.

Note: Consumers that happen to be preboarding on account of an importance of a particular seat on board the fresh flights should speak with the brand new Businesses (boarding) Broker just after securing a good boarding admission on the preboarding designation and you will ahead of the start of preboarding to help you alert the newest Agent in order to the brand new chair need.

While the Southwest Air companies does not assign chairs, preboarding exists to own Consumers who want a specific seat so you’re able to accommodate their disability. See the Preboarding section significantly more than having details.

If the a buyers having an impairment merely needs some extra for you personally to panel, we’ll permit the Buyers in order to board just before Loved ones Boarding, involving the “A” and you can “B” organizations

People who need several chair to complement an impairment (age.grams., a buyers that has their/this lady sleeve when you look at the a cast you to offers on area beside the client) may proactively pick an extra seat(s) in order to notify Southwest of their specific chair you need. When you find yourself instructions to own scheduling another chair online is present into our very own Users off Dimensions webpage, People to invest in an additional seat to match an impairment should explore “DXS” in the place of “XS” on the People center title. Customers can get contact us to have a reimbursement of the cost of the additional seat ordered to suit the consumer just after take a trip. In the event the a consumer having a handicap has issues about the total amount from space necessary and will not need to buy an additional chair, the client is always to speak with the client Provider Agent within deviation door. Generally, an extra chair can simply be bought to possess a customer which have a handicap if for example the Customer manage if not be unable to accessibility our flights. Otherwise, since the indexed inside our Contract away from Carriage, the acquisition of more than one chair towards the sole purpose of making certain a lot more personal area was blocked.